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ONYX Privacy Policy


ONYXHAIR&BEAUTYCREW Australia Pty Ltd (ONYX HAIR & BEAUTY CREW) regards its customers confidential information and privacy an important part of our relationship with customers. The following privacy policy applies to all ONYX HAIR & BEAUTY CREW users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact ONYX HAIR & BEAUTY CREW head office on 0435 547 831.

Collection of Information

In order to use the ONYX HAIR & BEAUTY CREW website and participate in any advertised ONYX HAIR & BEAUTY CREW programs, we may require information from you in order for you to participate and to provide the best service possible to all customers.

Confidential information provided by you (Customer) may also be collected and stored for the purpose of continued participation in our programs and for general marketing purposes. This may include use for other management within ONYX HAIR & BEAUTY CREW regarding sales, support and accounts.

Any information collected by ONYX HAIR & BEAUTY CREW is collected via correspondence/communication provided directly by you (Customer). This communication may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any personal details collected by ONYX HAIR & BEAUTY CREW relating to its customers is required in order to provide you with information regarding our products and/or services.

The personal information provided to ONYX HAIR & BEAUTY CREW will only be used for ONYX HAIR & BEAUTY CREW purposes only. This information will only be used by authorized ONYX HAIR & BEAUTY CREW representatives.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of your confidential information via our website, you can email us at [email protected]

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


ONYX HAIR & BEAUTY CREW uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at ONYX HAIR & BEAUTY CREW .

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ONYX HAIR & BEAUTY CREW may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ONYX HAIR & BEAUTY CREW does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information if required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the ONYX HAIR & BEAUTY CREW site to external entities are not covered within this policy. The Terms

and Conditions set out in this privacy statement only cover the domain name of ONYX HAIR & BEAUTY CREW.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Delivery Policy


After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via express post within 1-5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at [email protected]

Onyx Cancellation Policy

We reserve your appointment especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours notice for cancellations. Less than 24hours notice will result in charge of 50% of the service cost.

This also applies to drastic appointment changes on the service you are booked in for - so,if you change your mind and don't want it done any more, you must let us know 24 hours prior to your appointment time.

"No Shows" will be charged 100% of the service cost.

Weddings Deposit

All our weddings require a 'SAVE THE DATE', deposit which normally consist of the 'mobile fee'. If you decide to cancel your booking, you will lose the full amount of your wedding deposit. If you chose to change the date of your wedding, your 'SAVE THE DATE' deposit will be transferred and will not be lost.

Deposit Policy

If you are a new client or to secure a specialty service such as Extensions, Keratin treatment, or for any booking allocated more than 4 hours, a deposit of 50% is required to secure the appointment. This will not be refunded if less then 24 hours notice of cancellation is given.

Our Guarantee

At Onyx Hair & Beauty Crew we will always perform a thorough consultation prior to your service.

However, if the final result doesn't present as you discussed, Onyx Hair & Beauty Crew will rectify it at no extra charge. If you are unhappy with the final result by choice, Onyx Hair & Beauty Crew will change and re-do at the usual pricing rates. Onyx Hair & Beauty Crew allows 7 days maximum for you to return with undesired results.



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